SUPERLINEAR PTE. LTD. (“Lessie”, \"we\", \"us\" or \"our\") provides the Lessie People Search Agent platform (the “Service”). This Privacy Policy describes how we collect, use, disclose, and safeguard personal information through our websites (lessie.ai, app.lessie.ai) and other online properties that link to this Privacy Policy (collectively, the “Service”).

Before registering for or using the Service, please read and thoroughly understand this Privacy Policy. Only use the related products or services after confirming that you fully understand and agree to it. If you do not agree with this Privacy Policy, you will only be able to enter as a 'guest' to browse.

1. Personal Information We Collect

Information you provide to us

• Account data: email address, password, username, and login credentials (including Google or Apple logins).
• Subscription and payment data: subscription plan, billing information, and transaction records. We do not store full payment card details. All payments are processed directly by Stripe.
• Credit usage data: records of purchased, allocated, and consumed credits (“Credits”) within the Service.
• Communications data: messages, inquiries, or feedback shared with us.
• User activity data: search queries, unlocked contacts (emails only), created lists, campaign tasks, or other actions performed in the Service.
• Profile data: avatar (if uploaded), gender, phone number, job title, company name, school or education history (if provided).

When you contact us or submit a dispute resolution request, we may require necessary personal information (such as your real name and identification number) to verify your user identity. This information will only be used for verification and will not be stored. We may retain records of your communications (including any information you provide, such as proof of purchase, relationship evidence, or contact details) to help resolve the issue or document outcomes. Refusal to provide such information may limit access to certain support services, but will not affect your general use of the Service.

Information we collect automatically

• Device data: operating system, browser type, IP address, device identifiers, screen resolution, and general geolocation.
• Online activity data: logs of interactions with the Service, session duration, referral URLs, and responses to our emails.
• Cookies and tracking technologies: used to maintain sessions, store preferences, and analyze usage.

Information from third-party sources

• Third-party providers: we may integrate with selected partners that support search and enrichment features.
• Third-party login services: Google, Apple, or similar services, depending on your account settings.
• Public sources: information obtained from publicly available websites or databases.

We do not transmit user-provided queries, handles, or search inputs to external third-party data providers.

If you agree and authorize us to share your account information with a third party to facilitate registration or login, we will only share the information you have explicitly authorized. We may obtain information from your third-party login account (e.g., Google, Apple) and bind it to your Lessie account, enabling seamless access through that login method.

2. How We Use Your Personal Information

We may use personal information for the following purposes:

• Service delivery: to provide and maintain the Service, including account management, search results, and credit allocation.
• Subscription management: to process payments, enable auto-renewals, upgrades, downgrades, cancellations, and refunds.
• Credits administration: to track usage and reset balances monthly.
• Security and compliance: to detect, prevent, and address fraud, abuse, violations of our Terms of Service, or other harmful activity.
• Service improvement: to analyze usage trends, optimize performance, and develop new features.
• Communications: to send service-related announcements, support responses, or administrative notices.
• Marketing: we may send promotional communications only where we have a lawful basis (such as user consent or legitimate interest) as required by applicable laws (e.g., GDPR, CAN-SPAM, CASL). Users can opt out of marketing communications at any time.
• Legal compliance: to comply with applicable laws, regulations, or lawful requests.

We do not use your personal information to train or refine AI models.

3. How We Share Your Personal Information

We may share personal information with the following entities after obtaining your explicit consent or authorization, except where we are required by law or legal process:

• Payment processors: Stripe, for processing subscription payments and refunds.
• Service providers: hosting, analytics, communication, and support vendors.
• Affiliates and business partners: where necessary for operations.
• Authorities and legal entities: where required by law or legal process.
• Business transferees: in connection with mergers, acquisitions, financing, or other corporate transactions.

We do not sell your personal information.

4. Credits Policy

• Credits are a virtual balance that allows access to certain features in the Service.
• Credits cannot be redeemed for cash, transferred, or resold.
• Paid credits reset monthly or annually according to the user’s subscription plan.

5. Your Rights and Choices

Depending on your jurisdiction (e.g., United States, European Union), you may have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications.
• Export your data in a machine-readable format.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Log out or delete your account permanently.

To exercise these rights, contact us at [email protected].

6. Data Security

We use administrative, technical, and physical safeguards to protect personal information. However, no online service can guarantee absolute security, and users submit information at their own risk.

We disclaim liability for unauthorized access or use of your data beyond our reasonable control.

7. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Subscription and payment records may be retained for compliance with accounting and tax laws.

8. Children

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have inadvertently collected personal information from a minor (including via publicly available sources), we will delete such data in accordance with applicable law.

If you are a parent or guardian and believe we have collected information from your child, please contact us at [email protected] to request deletion.

9. International Data Transfers

We may transfer personal information outside your jurisdiction, including to the United States and Singapore. Where required by law (e.g., GDPR in Europe), we rely on appropriate safeguards such as standard contractual clauses.

Data may be stored and processed in Singapore, the United States, or other jurisdictions where we or our service providers operate, in accordance with applicable law and legal requirements.

10. Governing Law and Dispute Resolution

This Privacy Policy shall be governed by and construed under the laws of Singapore, without regard to conflict of law principles.

Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Singapore, unless otherwise required by applicable law. For U.S. consumers, certain disputes may alternatively be resolved through arbitration in accordance with applicable rules.

11. Updates to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date and, where required, notify you through the Service or by email.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: